17
Jul
12

Important part of the Answer

I was recently asked a question with a fairly obvious answer. It didn’t take being an expert, and was so plain that the asker realized they should have thought of it. But had I answered the question quickly I would have answered incorrectly.

Though the answer was simple I thought a different question had been asked. Thankfully, I was listening close enough to catch a little detail given. What I thought was asked was a common question, the obvious question, and I had often heard it before. Yet the heart of the matter was in that little detail. It was only when I asked about that detail that I understood what was the real issue.

It is a good reminder that the most important part in giving an answer is not the answer, but listening and understanding.

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